Qantas Loyalty now earns AU$ 66 per member. Half of the 134 public submissions to a Senate inquiry claim Qantas points are worth less (even worthless) and hard to use. Qantas is now spending ~AU $200 million / US $ 126 million to get customer service back on track and to increase loyalty points generosity. There have been some small changes with more to be announced as the first part of a separate AU$ 80 m injection into customer experience.