In a ranking of 60 airline Frequent Flyer programs globally for their ease of use and value for customers, Qantas was ranked 24th (Singapore Airlines Krisflyer 17th, Virgin Australia's Velocity Frequent Flyer and Air New Zealand's Airpoints tied for 33rd). Qantas’s ranking was driven by the large number of points needed for redemption, poor customer service and high change fees where it was outperformed by Velocity.