Myer's loyalty program Myer One had an outstanding year with tag rates up to 77.2%, active members up to 4.4 million and 706,000 new members. For Myer, the company, it wasn't a good year. Gross Profit was down 2.5%, total sales were down 2.9%, and stores were closed. There’s a raft of struggling retailers whose financials and results are going backwards but who have a high-performing loyalty programs including: